- S26-231 Pay Services Assistant (LC4-5)

Do you enjoy working with numbers and have a knack for calculations? If so, this role could be the perfect fit for you!

Lancashire Constabulary is looking for a Pay Services Assistant to join our team.

The purpose of this role is to process all aspects of pay, and associated processes, ensuring compliance with Police Regulations, Police Staff Conditions of Service, Force Policies and Statutory legislation.

Key Responsibilities: 

• Responsible for the administration of absences including sickness, maternity, paternity, adoption leave etc. accurately calculating and maintaining contractual and statutory pay entitlements demonstrating a high level of attention to detail. 

• Responsible for the administration of starters, leavers and employee changes, ensuring they are recorded and update accurately on Oracle in a timely manner, complying with force policy, Police Regulations, Police Staff Conditions of Service and statutory entitlements. 

• To provide accurate pay data to pensions for leavers, estimates and repayments of pensions. 

• Deal with and calculate complex under and overpayments, raise invoices where appropriate and complete cancellations in compliance with HMRC regulations. 

• Administrate third party payments ensuring records are kept up to date i.e. Childcare Vouchers, Cycle to Work, AVC Wise etc. 

• Ensure compliance with monthly payroll deadlines and validate the monthly pay using checking controls and exemption reports. 

• Deal with internal and external enquiries by telephone, correspondence or personal contact and to liaise with divisions and departments, staff associations and external organisations as required.

Please see the attached job specification for further details. 

Skills and Experience: 

• Experience of working in an administrative/clerical role within a busy office environment

• Experience of maintaining strict confidentiality, using tact and diplomacy where applicable

• Experience of updating and maintaining manual and computerised records accurately

• Experience of using Microsoft Software Applications, including Word, Excel & Outlook

Vetting and Medical:

Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.

Please note: If shortlisted, you will be required to complete a series of assessments before being invited to interview.

Benefits:

• 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
• Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
• Sick pay provisions
• Generous maternity / paternity and adoption leave entitlements
• Option to become a member of the onsite unions
• Discounts from various retailers via the Blue Light Scheme
• Access to on-site-gyms – HQ
• Cycle to work scheme
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
• Hybrid / Agile working (role dependant)

 Closing date: Thursday 18th June 2026 at 10am

Artificial Intelligence (AI) Assistance Disclaimer

Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form. 

By utilising this functionality, you acknowledge and agree to the following:

• AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
• You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
• The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
• The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.

Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.

Before you complete the online application, we would advise you to read the attached Information and Guidance documents.